Shipping policy

Last Updated: 01/31/2026

1. Order Confirmation & Processing

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.

Stock Check: As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
Unavailable Items: If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.
Processing Time: If your item(s) are available for immediate shipment (1-3 business days), we will process the charges and submit the order for shipment.

2. Shipping Methods

We use different carriers depending on the size of your item.

Small Parcels (Fire Pits, Accessories, Decor): These will ship via FedEx, UPS, or USPS. You will receive a tracking number as soon as the label is created.
Large Freight (Gazebos, Pergolas, Large Furniture): These items are too heavy for standard mail and will ship via LTL (Less-Than-Truckload) Freight carriers (e.g., R&L Carriers, SAIA, Estes).

3. Freight Delivery Terms (CRITICAL - PLEASE READ)

For large items shipped via Freight, delivery is "Curbside Only." This is the industry standard for heavy items.

What "Curbside Delivery" Means:

Appointment Required: The carrier will call you 24-48 hours before delivery to schedule a drop-off window. You must provide a valid phone number at checkout. If the carrier cannot reach you, they will charge storage fees (approx. $50/day) which will be billed to you.
End of Driveway: The driver will lower the pallet to the ground at the curb or the end of your driveway.
No "White Glove" Service: The driver will not move the item into your garage, backyard, or home. They will not unbox or assemble the item.
Assistance: These boxes are heavy (often 300-600 lbs). We strongly recommend having a second person available to help you move the boxes from the curb to your storage area.

4. Damages & Inspection (The "15-Minute Rule")

You must inspect the packaging before the driver leaves. When the driver drops off your pallet, you have the right to inspect it for visible damage (tears, crushed corners, holes) before signing the receipt.

If the box is damaged: You must write "DAMAGED" clearly on the driver's paperwork (Bill of Lading) before signing.
If the damage is severe: You have the right to REFUSE the delivery. Write "REFUSED - DAMAGED" on the paperwork and the driver will take it back.
Concealed Damage: If the box looked fine but the item inside is damaged, you must notify us within 3 calendar days of delivery.

Important: If you sign for the package without noting damage, the freight carrier will deny any insurance claim, and we may be unable to provide a free replacement. Please protect yourself by inspecting the box.

5. Cancellations & Address Changes

Before Shipping: If you cancel before the order ships, you will receive a full refund.
After Shipping: If you cancel after the order has left the warehouse (even if you haven't received it yet), you (the buyer) are responsible for return shipping costs and any potential restocking fees.
Address Changes: If you need to change the shipping address after the item has shipped, the carrier will charge a Re-Consignment Fee (usually $150+), which you will be responsible for paying.

6. Shipping Areas

Contiguous US: We ship to the lower 48 states.
Islands & Remote Areas: If you live in a "limited access" area (e.g., an island accessible only by ferry, or a mountain road a semi-truck cannot climb), the carrier may charge an additional fee. We will contact you for approval before processing the order if this applies.
No PO Boxes: We cannot ship freight items to PO Boxes or APO/FPO addresses.

7. Delivery Times

Delivery times are estimates and rely on third-party carriers.

Order Processing: 1-3 Business Days
Freight Transit Time: 5-10 Business Days
Total Delivery Time: Typically, 1-2 weeks.